| Utility Accounts: Utility Service Application Pay Utility Bill CITY OF STATESBORO
50 EAST MAIN ST. - P.O. BOX 348
STATESBORO , GA. 30459-0348
(912) 764-5468 - FAX (912)764-4691 We would like to take this opportunity to welcome you as a new utilities customer to the City of Statesboro . We are continually striving to improve our services and would appreciate any suggestions you may have that would help us to serve you better. Below you will find the policies and procedures of our utility services. In addition, there is a list of offices and numbers that we hope you will find beneficial when trying to locate one of our service personnel. Our hours of operation are from 8:30 a.m. to 5:00 p.m., Monday through Friday. Billing Office......... 764-5468....For billing questions
Public Works........ 764-5468....For sanitation collection or routes
Landfill........... 764-5279....For disposal questions
Police Department..... 764-9911.....For after hours emergencies
Fire Department...... 764-6155...For after hours emergencies
Natural Gas........ 764-5468....For operating or rebate program questions
Water........... 764-5468.....For water problems or questions
Account Establishment Fee: $ 15.00
• Billed on the first bill of all accounts opened
Deposits:
• Water $ 75.00
• Gas $ 75.00
• Service Fee (non refundable) $ 10.00
• Seasonal Gas Reconnect $ 25.00
If you are a commercial or industrial customer or a commercial company that hauls solid waste directly to the Transfer Station on Lakeview Road , your deposit would equal two (2) month's bills.
All deposits can be waived if a Letter of Credit is presented from another utility company verifying that you have paid the last 12 months of services in a timely manner. The Letter of Credit must be on the company letterhead and the account must be in the same name as the account services being applied for. Methods of Payment: • Cash or Check
• Visa or Mastercard
• Bank Draft
• We will accept partial payments on any account, but the entire balance due MUST be paid by the cut-off date each month. If the balance is not paid, the services will be disconnected and all fees must be paid before services can be restored.
• We will attempt multiple checks but it will be the account holders responsibility to keep the account paid on time.
***If you do not receive a bill within four to six weeks, it is your responsibility to contact City Hall*** ***All active accounts are billed a minimum bill even if there is no consumption***
Sanitation Fee (Monthly):
• Residential $ 9.50
• Commercial $ 10.75
• Tippage Fee (Monthly) $ 3.25
• Charged to each account even if you choose not to use our services
• For customers inside the city limits
• For all polycarts and residential shared dumpsters
• Commercial dumpsters are charged depending on the size and number of pickups each week
• Each account has been assigned with a numbered polycart
• If you do not have a polycart and you think you should, please notify us
Returned Check Fee:
• $ 25.00 (NSF) fee plus $ 25.00 reconnect fee if the check is not picked up within a given time.
• Upon receiving a check back from the bank, you will be notified by the City with a hang notice and given a time limit to take care of the matter.
Due Dates:
• Bills are due according to the first 2 digits of your account number
• Beginning account number: 01, 02, 03, 04, 05, 88, 89, 90, 91 - are due on the 24 the of the month
• Beginning account number: 06, 07, 08, 09 - are due on the 4 th of the month.
• Beginning account number: 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 30, 31 - are due on the 14 th of the month Cut-off Dates:
• All payments must be received in the office no later than 5:00 p.m. on the cut-off date, each month, to prevent services from being disconnected. Penalties:
• There will be a 10% penalty charged for all accounts not paid by the due date.
• Penalties not paid before the cut off date may be subject to disconnection of services. Reconnect Charges: (services disconnected for non-payment)
• Gas or Water $ 25.00
• If a service is disconnected for non-payment, the customer will pay the $ 25.00 reconnect fee plus an additional deposit to equal $ 75.00.
Refund of Deposits:
• Water and gas deposits are refunded on your final bill after your services have been disconnected. Because we bill a month behind, you will always get your final bill the following month after your services have been turned off.
• To insure proper refunds, we do not change the name on accounts unless that Person pays his/her own deposits.
Again, we are pleased to have you as a customer and will strive to provide quality utility services in a reliable manner. |
